Last updated: September 16, 2025
At FureverFlow (operated by UALEO) your satisfaction is our priority. This policy explains your rights and our procedures regarding returns, refunds, and exchanges.
In addition to your legal right of withdrawal under EU law, we offer a 30-day money-back guarantee from the date you receive your order.
This means you can return your product within 30 days for a full refund, even if the standard 14-day withdrawal period has expired.
The same return conditions apply: items must be unused, undamaged, and in their original packaging with all accessories included.
As an EU customer, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you must notify us by email at support@fureverflow.com within 14 days of delivery.
You then have 14 additional days to return the item to us.
The customer is responsible for the cost of return shipping, unless the item is faulty or incorrect.
We recommend using a trackable shipping method, as we cannot refund lost return shipments.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 7–14 business days.
Shipping costs are non-refundable, unless the return is due to our error (e.g. wrong or defective product).
If your item arrives damaged, defective, or does not arrive at all, please contact us immediately at support@fureverflow.com with your order details and photos (if applicable).
In such cases, you are entitled to a replacement or full refund at no extra cost to you.
The following items cannot be returned for hygiene or safety reasons:
Opened personal care products
Items that have been used or are not in their original condition
Gift cards or digital products
To initiate a return, please contact us at:
📧 support@fureverflow.com
Include your order number, reason for return, and any relevant photos. We will provide you with the return instructions.
If you have any questions about our Return & Refund Policy, please contact us: